Charges on the website for the delivery of orders are charged for products with standard dimensions, up to 35 kg, and not exposed to damage (according to the rules in force in the services of courier companies: DHL.DPD, FEDEX, etc. To find out the cost of delivery of orders for non-standard, heavy products and prone to damage, please contact the online shop to arrange a special delivery by our courier.
Transport of oversized loads (taking up more than a EUR pallet) and heavy loads
In the case of deliveries of such loads, there are surcharges to the delivery costs. Please contact us on this matter by e-mail: [email protected]
Transport of goods exposed to damage
Due to the growing number of damaged parcels delivered by courier companies, we recommend deliveries of parcels exposed to damage by our selected carriers. The goods are delivered properly secured during transport and are delivered directly to the customer (without reloading). This guarantees that such a parcel will be delivered without damage.
In the case of deliveries of such loads, there are surcharges to the delivery costs. Please contact us on this matter by e-mail: [email protected]
In the event of resignation from such a service, please send us a statement about damage or loss of the parcel by the delivery courier company to the e-mail address: [email protected]
Statement example:
I have been informed that in the event of a complaint regarding the parcel (damage in transport or its loss), I will personally claim compensation from the courier company.